Chateau Dorrien Wines Store Online
Chateau Dorrien Celebrates 25 Years
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Shopping Policies
- Shipping & Delivery
- It has always been the policy of Chateau Dorrien to provide the most reliable freight solution to our customers. We presently ship Australia wide via Fastway Couriers . The shipping quote covers the shipping and packaging of the wine. (Deliveries are insured against breakage). After your payment is charged, we'll have 2-3 business days to process your order. You will also immediately receive an email of delivery status from us when your order is shipped out. Usually it will take another 4-7 business days and you will receive an email notification the day your order has been shipped.
- Refund Policy
- Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
- Privacy & Security
- When purchasing from Chateau Dorrien Wines your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology.256-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre: support@chateaudorrien.com.au
- You value your privacy. And we respect that. We believe that you have a right to know how we use any information provided by you and how we keep it secure. So we've answered the most frequently asked questions below.
What information do we collect?
When you register on our website, we need to know your name, email address, mailing address, phone number, billing address, shipping address, so we can process and fill your order. It also lets us keep you updated on the status of your registration. When you visit our website, we also collect IP addresses linked to your personally identifiable information to protect you from fraudulent use of your account.
How do we use the information?
We may send you an email to confirm or to update you on your order. We may also need to contact you by regular mail, email or phone if we have any questions about your order.
Do we share your information with third parties?We won't sell, trade or rent any of your personal information.
- Ordering
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We hope you will enjoy your shopping experience with Chateau Dorrien. If you are new to our website, here are some tips on how to shop:
Firstly, register - Why do I have to register? To order wine online at jnwine.com, it is necessary for you to register and create an account. This helps us make your shopping experience as easy as possible.
You will then be able to access your order history through the "My Account" area of the site so that you can always remember that bottle of wine your really enjoyed. You will also be able to change your personal details such as delivery address and password.
How to register?
Click on “Register” and follow the guidelines. You will need to input your name, email address, contact telephone number, address, and password.Your details are kept on a secure server and will never be given out to any third parties.
You can change your details at any time by logging on to our website and going to the "My Account" section.
If you forget your password, go to the "My Account" area on the website and you will see a button for “Forgotten Password”. Click on it and follow the instructions.
- Payment, Pricing & Promotions
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10% discount is applicable to full bottle price for purchases of 1 case (12 bottles) or more. Discount is applicable to straight cases of the same wine only.
- We accept the following payment types:
- Paypal
PayPal is designed from the ground up to be a safer way to send money online. PayPal doesn’t expose or sell your financial information to merchants. - Money Order and Cheque ( Wine will be shipped only after we receive payment )
- Direct Deposit ( Wine will be shipped only after we have confirmation about deposit )
- Credit Cards ( Visa and Master Card )
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